Modalità di spedizione e ritardo nella consegna

The shipping methods proposed on Cardotaku are:

  • Registered Small Packet AIR (by Japan Post)
  • FedEx International Priority® (by FedEx)
  • DHL EXPRESS WORLDWIDE (by DHL)

Note: Japan Post does not deliver to some European countries and the United States until further notice, but some countries can still use this shipping method. You will find the shipping methods available for your country directly at the checkout stage.

If you choose the Registered Small Packet AIR, the mail is sent by Japan Post. It is first picked up by Japan Post (within Japan), and then will be picked up and delivered by the national post office of the destination country once it arrives there.
With Registered Small Packet AIR shipping, you are strongly advised to track the package on the official website of your country's post office once your order has entered the country.
The tracking will be much more detailed on the official website of the receiving country's post office than the one provided by Japan Post. The paper notices of passage tend to give way to digital notices of passage which will be then referenced on the site of the post office of your country. There will be the place where your package will be held, where you will have to go to pick up your order. This information is not shown on the Japan Post website.

This Registered Small Packet AIR shipping method includes a tracking number and insurance up to ¥6,000.

Please note that the delivery time of mail delivered by the post office varies.
They depend on several criteria such as holidays, weather, natural disasters, public holidays, strikes, vacation periods, exceptional situations and force majeure, etc.
It is also not uncommon for mail sent a few days apart to fail. You can place an order, then another one a few days later, and the most recent order will arrive first.

We therefore recommend that you keep track of your mail regularly to avoid unnecessary stress and to check if your mail is waiting for you at the post office in case it is not deposited in your mailbox.

Please be patient if you choose the economical shipping method via Japan Post. It can take from 3 weeks to over a month for delivery times.

You will find all the details concerning the shipments, in English, on the official website of the Japan Post in the International Mail section.
We invite you to read it.

https://www.post.japanpost.jp/int/index_en.html

Regarding FedEx and DHL modes, these are express shipments.

Warning : If you are staying with a person whose name on the mailbox is different from yours, please indicate in the address, Mr. or Mrs. such, otherwise the package may be returned with the mention NPAI (does not live at the address indicated).

Please do not use a post office box for the delivery because our parcels are delivered against signature.

Thank you again for the confidence you have in Cardotaku and our teams.

If you have any further questions, please don't hesitate to consult our FAQ.